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Frequently Asked Questions

Q. Where can I find the disk clean up tool in Windows XP?

A. Go to Start>All Programs>Accessories>System Tools>Disk Cleanup

Q. Where can I find the disk defragment tool in Windows XP?

A. Go to Start>All Programs>Accessories>System Tools>Disk Defragmenter

Q. Where can I find the screensaver settings in Windows XP?

A. Right click on any empty space on your desktop, select properties, select the screensaver tab.

Q. My Antivirus found a virus(es), but can't remove it, why?

A. There could be several reasons why i.e.. the file(s) that is infected may be in use, the file may be required for the system to boot, a removal solution is not available from you anti-virus program yet etc... If you get stuck, you most likely will need to have a professional check your system and remove the virus. Contact us , we provide virus removal service.

Q.I just moved my desktop computer and it won't power on?

A. Check your system as it may have a main power switch located in the back usually near the power cable socket, it should be switch to the on(usually marked with an I) position.

Q.I accidently spilled liquid on my laptop, what should I do?

A. The battery pack(s) should be removed immediately and the laptop should be brought to a professional to be cleaned and diagnosed. If nothing has been "burnt out" then chances are it will just need a cleaning. If you have spilled anything besides water and your laptop still works after its "dries" and not clean up is performed, there is still a good chance that the system could be damage by corrosion overtime.

Q.I have to wiggle my power cord where it plugs into my laptop for it to turn on or charge, what's wrong?

A. Well, it could be a bad power adapter, a failing power jack or both. We     can diagnose your problem and provide power jack replacement if needed. A power jack failure can create a lot of heat and sparks that can lead to more extensive damage so it is a good idea to have it looked at sooner than later.

  Excellent Computer Tips

Perform the following task on a regular basis to keep your computer clean and running smooth.

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Perform Disk Cleanup

Click Start.  Click Programs.  Click Accessories.  Select System Tools Folder.  Select Disk Cleanup. Select Drive C: (default selection by Windows).  Select all boxes except for the last two. Click OK.  Disk Cleanup will perform all actions selected.

Turn Off Windows XP Error Reporting

In Windows XP and Windows server 2003, when any computer application crashes, you may receive a message “send error report to Microsoft”. This windows feature may be useful if you are using windows registered version or you have installed Microsoft recommended software’s on your computer, otherwise a simple error message disturbing you, nothing else. This error message close the document; you were working on when the application crashed. You can disable or enable this feature in windows XP. To disable the Error reporting feature, follow the giving steps:

First Right click on My Computer and select Properties option then go to advanced tab.

Here at bottom click on the button name “Error Reporting”.

Select the item name "Disable error reporting". But it is good think to leave a tick in the check box "But notify me when critical errors occur".

Click "OK" to exit the "Error Reporting" window and then click "OK" again to exit System Properties.

How to perform a Scan Disk in Windows XP.  (always perform before doing a disk defragmentation).

Double Click and open my computer.  Right click on your main hard drive (C:).  Click on the properties tab.  Select Tools Tab.  Press on the Check now Tab. Click on the first box "Automatically fix file system errors".  Do not select the second box.  Your computer will now respond and ask you if you want to schedule a scan disk on the next boot up / restart.  Click yes and restart your computer. Your computer will go three stages of file checking and recovery before loading Windows.  This process checks all your Windows operating files and also checks for corrupt files that may have been damaged by your hard drive or by viruses.  (Please note if your system finds multiple bad files that your hard drive maybe damaged).

How to perform a hard drive defragmentation in Windows XP

This utility program is used to re-organize the files and un-used space on the hard disk, so that operation system can access data more quickly and easily. When operating system stores data on the disk, it stores the data in the first available sector on the disk. In this case data of a file is stored on disk in a scattered form; it is referred to as “File is fragmented”. The fragmentation slows down the data accessing speed of computer. You can improve the performance of your computer by de-fragmenting your hard disk.  In De-fragmentation process, the data of each file is stored in continuous sectors. There are many third party software’s available in market for this purpose but you can use windows built-in utility program called Disk Defragmenter. To start disk defragmenter utility, first make sure all running program are closed.

Double Click and open my computer.  Right click on your main hard drive (C:).  Click on the properties tab.  Select Tools Tab. Now select Defragment Now. Now you will see two tabs Analyze and Defragment. Select the defragment button.  If you have a large hard disk, this process can take several hours. I recommend you doing every three months if you want to keep your computer performance up to date.